Frequently Ask Questions
Brierley Hill Civic

Frequently Asked Questions

Ticket Purchase

Can I buy tickets over the phone?

Can I Buy Tickets Online?

Can I Buy Tickets In Person?

I don't have a Paypal account- Can I still Buy Tickets Online?

I have not received my tickets.

Why is there a booking fee?

We are simply passing on the costs of processing your purchase. If you are buying tickets online then Paypal and your Credit/Debit Card issuers charge us for the transaction. If you are buying tickets over the phone then we are covering the cost of the administration staff that serve you and the transaction fee by your card organiser.  if you pay in person using cash then we covering the cost of the administration staff that serve you and the transaction fee charged by our bank for paying in the cash. 

Accessing Your Account

I need to print my tickets.

I have forgot my password to log in.

Disabled and Wheelchair Access

Wheelchair Access.

Facilities

Why does the layout of the room change each time I visit?

Can I bring my own food and drink to events?

Do You Have Booster Seats For Younger Children?